The worst airlines for customer satisfaction have been revealed The UK’s flag carrier airline, British Airways, ranked among the worst airlines in the survey. BA’s customer score for long-haul flights was the joint third lowest out of 17 carriers analysed by Which?, at 59%. The airline received just two stars out of five for boarding
Business
As household energy bills are set to fall in April, Ian King talks to Sky’s business correspondent Paul Kelso. He also speaks to Bill Winters, the chief executive of Standard Chartered, about its $1bn share buyback. Erik Hirsch, co-chief executive of Hamilton Lane, a leading private markets investment firm, also joins Ian. Listen and subscribe
The energy price cap is to fall by £20 a month, the industry regulator has announced, but households are to face an additional “temporary” charge to help suppliers support struggling customers with record levels of debt. Ofgem confirmed a 12% price cap reduction will take effect from 1 April, taking the annual energy bill for
Paula Vennells, the former chief executive of the Post Office, has had her CBE formally stripped from her by the King for “bringing the honours system into disrepute”. Ms Vennells received the honour in 2019 but was widely criticised amid the fallout from the Post Office scandal. She had previously said she would give up
Overturning the convictions of guilty sub-postmasters to exonerate all those unfairly prosecuted due to the Horizon scandal is a “price worth paying”, according to the government. Under new legislation, the government says it will “quash all convictions which are identified as being in scope”. The Post Office minister says that possibly exonerating people guilty of
Diageo, the FTSE-100 alcoholic beverages giant, is exploring the sale of a trio of non-core brands including Pimm’s, the quintessentially English drink. Sky News has learnt that the company has hired bankers at Rothschild to explore whether to sell Pimm’s, which it acquired in 1997 as part of the tie-up between Grand Metropolitan and Guinness
The owner of Brentford, the Premier League football club, has engaged advisers to canvas offers of investment that could value one of the sport’s biggest recent success stories at more than £400m. Sky News has learnt that Matthew Benham, who initially invested in the Bees in 2007, has hired Rothschild to oversee a process that
The iconic BT Tower in London is set to become a hotel, if its new owner gets its way. BT Group revealed on Wednesday that it had agreed to sell the 177 metre-tall (581-ft) tower in the West End to MCR Hotels for £275m. The grade II listed communications tower, the telecoms firm explained, had
Petrochemicals billionaire Sir Jim Ratcliffe has completed the purchase of a 27.7% stake in Manchester United through his INEOS conglomerate – enabling him to take control of football operations from the owning Glazer family. The deal ends a protracted saga that has engulfed United for 15 months without the full sale fans had been demanding
There are “distinct signs of an upturn” in the UK economy – despite the country tipping into recession late last year, the governor of the Bank of England has said. Andrew Bailey told a committee of MPs he believed the downturn would be one of the most shallow recession events of modern times, while explaining
Kemi Badenoch has said former Post Office chair Henry Staunton was being investigated over bullying allegations before his dismissal – as she accused him of seeking “revenge” against the government. The business secretary told the Commons that allegations regarding Mr Staunton’s conduct, including “serious matters such as bullying”, were being examined and concerns had also
The owner of the London Stock Exchange is plotting a multimillion pound pay rise for its chief executive amid a debate about whether FTSE 100 bosses’ incentive packages are damaging the competitiveness of Britain’s economy. Sky News has learnt that London Stock Exchange Group (LSEG) is consulting with its major shareholders about a revised pay
A crackdown on so-called fire and rehire tactics by employers has been criticised as “tinkering around the edges” by the leader of the Trades Union Congress (TUC). Its general secretary spoke up as the Department for Business and Trade (DBT) confirmed the creation of a new statutory code covering the practice, also known as dismiss
Former Post Office chairman Henry Staunton said it is “pretty obvious what was really going on” after the government refuted his claims that he was told to stall compensation payouts to Horizon scandal victims. Mr Staunton told Sky News: “It was in the interests of the business as well as being fair for the postmasters
A bidding war for Currys could be on the cards after a second declaration of takeover interest. China’s e-commerce platform JD.com, not to be confused with UK-based JD Sports Fashion, confirmed on Monday it had held preliminary talks with the electricals retailer. Its statement said that “it is in the very preliminary stages of evaluating
Hospitality industry bodies have united to demand action from the chancellor as firms continue to struggle under a weight of costs in the tough economy. A survey by UKHospitality, the British Beer and Pub Association, British Institute of Innkeeping and Hospitality Ulster found that a quarter of operators have no cash reserves left after years
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