AUSTIN (KXAN) — Spectrum has restored an outage that impacted users across Texas for about 7 hours Tuesday, according to a company spokesperson.
“As of 7:30 p.m. Spectrum services have been restored in parts of Texas that were affected by a third-party infrastructure issue caused by the impact of Hurricane Beryl. We apologize for the inconvenience,” a spokesperson said in the latest update KXAN received via email Tuesday evening.
KXAN has followed up with Spectrum, asking for more details about what exactly this piece of infrastructure is and if it has a backup or reinforcement element.
How the outage impacted people in central Texas
Social media – and the KXAN inbox – was flooded with concerns, complaints and questions about Tuesday’s Spectrum outage.
“I feel like I’m barely connected to anyone,” John, who works as an IT administrator, told KXAN. “I feel cut off from being able to help the users in my company… The fact that this major outage cuts me off from any humans I know, whether it’s those I work with or who are my friends. It’s really scary.”
The Yarborough Branch of the Austin Public Library said people flocked there Tuesday afternoon to use the internet.
William Mioduszewski was one of those people.
“I’m like, it’s loading pretty slowly, what’s going on here?” he said, explaining how he found out his internet was out.
West of Austin, Jeff Fisher got a text alert from a company that manages his remote servers that his service was down.
“That all got interrupted, all of that’s shut down,” he said.